At this stage it usually looks like this:
Five stages, from nothing in place to a program the business measures.
Four numbers that move when this pillar improves. Each one is countable and ties to adoption, retention, expansion, or advocacy, because a signal you cannot put a number on is a signal you cannot defend at budget time. Pick one and baseline it this month.
Both are one page and both are written to be copied into your own doc and edited, not followed.
The rules you agree before an agent touches a customer: what it does on its own, what it only drafts for a person to review, what always needs a human before it leaves the building, and where its context lives. Hand this to your go-to-market teams so "is this safe" is written down rather than argued every time.
One agent per pillar, picked so that one person can build it in under a week using data you already have. Each says what it produces and, more importantly, what a human still decides. Start with the one matching the pillar you scored weakest.
The agent stack from the session is running at jarvis.thecustomercontinuum.com if you want to try it. The full seven-pillar assessment, with all of these ladders, is at the CLG Flywheel.
Everything above is yours whether or not we ever speak. If you want more than that, this is the one place to say so.
Goes straight to me. No list, no drip sequence, no sales team.